Returns

Here at New Concept Luxe we want you to love your purchase. However, we understand that sometimes things don't always go to plan. So if you would like to return an item please adhere to the returns policy below.

14 Day Money Back Guarantee

We offer a 14 day window during which you can return your item for a full refund. To be eligible for a refund, the following conditions must be met:

* The item must be in its original condition

* The item must be returned with original tags and labels attached

* You must obtain proof of postage in the unfortunate case your package is lost on its way back to us

* We require a receipt or proof of purchase

* Return postage is the customers responsibility

* In the case the product is found to be faulty a full refund will be issued

* Sale items are non refundable